UNITED KINGDOM CHRISTMAS DELIVERY TIMES Orders must be placed by midday on Friday 21st December to guarantee delivery on Monday 24th December. Orders placed after this will not arrive in time for the big day, thank you. Standard delivery times 5-7 day, excluding Saturdays, Sundays and UK Bank Holidays Flat rate delivery £4.95 per order.
EUROPE Please allow a minimum of 14 days, excluding Saturdays, Sundays and UK Bank Holidays Flat rate delivery £9.50 per order. Please note that by placing an order, you agree to be responsible for all import duties that may be levied.
REST OF THE WORLD Please allow a minimum of 14 days, excluding Saturdays, Sundays and UK Bank Holidays Flat rate delivery £28 per order. Please note that by placing an order, you agree to be responsible for all import duties that may be levied.
NEXT DAY DELIVERY If you would like a 24 hour delivery service (UK only) please call us on 078 666 93706 to place your order.
Orders are sent out as soon as possible, if for any reason there is a delay with your order, we will keep you well informed. Our delivery charges are kept as fair and competitive as possible. We don't profit from delivery charges.
Returns and Cancellations We try at all times to please our customers. If for any reason you are not satisfied with a product, please notify us within 7 days and return the goods to: Celia Lindsell, 5, Arnold House, Edbrooke Road, London W9 2DQ, UK.
Items will be refunded or exchanged providing that you do not use the item; it is in the same condition as when you first bought it; and, you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit. Unfortunately, post and package costs are non refundable. When returning items we recommend that you obtain a free receipt of postage from the Post Office as proof of postage, as we are unable to accept responsibility for parcels lost in transit. In the unlikely event of cancellation, we reserve the right to cancel an order at any time before delivery.
"Forgiveness is the smell that lavender gives out when you tread on it.”